Read the latest thought leadership and industry news from the experts at Gimmal!
Below is our second in a series of blog posts written by Carla Mulley, Vice President of Marketing at Concept Searching. Concept Searching and Gimmal are working together to offer more intelligent records management capabilities to organizations of all sizes.
Starting an information governance program within your organization can be an intimidating project. The first thing to consider is that IG should encompass the entire enterprise to be effective. Let's highlight a few areas to get you off on the right foot.
Though Halloween is a long ways off, data nightmares can happen any time of year. Remain calm, grab your favorite blanket, and read on through this scary story. It's a tale as old as time: a demon that lurks around every corner, terrorizing innocent people just trying to do their job. It gobbles up productivity and spews redundant, obsolete and trivial (ROT) data everywhere it goes, without concern for any mere mortal.
Our good friend Shep Hyken blogged this week about too much data not being a good thing in customer service. Ecstatic that such as well known customer service guru is talking about information governance and we thought we'd share his thoughts with all of you.
All organizations have ROT – (Redundant, Obsolete and Trivial) data: unstructured information scattered throughout the enterprise that has no value. Some examples include but are not limited to: clogged shared drives and SharePoint sites, unnecessary duplicate copies of emails, music files, video files, terminated employee documents, etc. Although intelligent search tools are improving, this redundant, obsolete and trivial data is still next to impossible to find when you need it, which can contribute to increased e-discovery costs and compliance concerns.