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Analysts are clamoring over Amazon’s recent $14 billion acquisition of Whole Foods. Some are calling it the first step in a move to (further) reinvent distribution, while the supermarket industry is casting Amazon as a “destroyer of worlds.”
No matter the platform, an enterprise content and records management strategy requires change management and training. The cost upfront is minuscule compared to the cost of a failed program.
Change is inevitable when an organization deploys new technology and based on my experience, the management of that change is often the reason for failure to adopt the new technology. By nature, most people don't like to change, and change is often threatening, especially to employees that have been in their roles for a long time.