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Below is an excerpt of an article by Gimmal's Susan Cisco, Ph.D, CRM, FAI, printed in full in Information Management Magazine.
The benefits of information governance (IG) are now acknowledged by most industries, and most agree that records and information management (RIM) is not a synonym for IG but rather a component of information governance, alongside compliance, e-discovery, privacy, and security.
That said, IG program adoption in organizations of all sizes is lagging. The degree to which they embrace information governance varies widely; many adopt only components of the information governance framework in organizational silos, which undermines their organizations’ ability to effectively mitigate risk, cut costs, and leverage the value of information.
While it is ideal to have an IG council and/or chief information governance officer to help ensure enterprise-wide information governance program implementation, the chance for those positions being established is slim when there is a lack of understanding, sponsorship, or resources. It is important for RIM professionals facing these obstacles to help their organizations institute the components of IG in the best way they can.
RIM Must Take the Lead
To make further progress, RIM professionals must work strategically to raise awareness of the importance and value of a comprehensive IG strategy. This is made apparent by Iron Mountain’s 2015 research “Overcoming the Disconnect; Establishing Shared Ground between Records Managers and Business Leaders,” which indicates 83% of European and 70% of North American employers don’t know what RIM professionals do. In return, more than half of those RIM professionals surveyed admitted they are not sure what their senior leaders or other functions across the enterprise expect of them.
Align IG with Business Goals
First and foremost, RIM professionals must understand their organization’s business goals. In almost every publicly traded and private business, revenue generation will be at the top of the list; the demands of shareholders and investors must be met for continued success. For governments, meeting the needs of the citizenry is tantamount. So, it is logical that savvy RIM professionals align their programs’ activities with being profitable, staying competitive, and delivering on a mission statement.
This article shares five case studies about what some RIM professionals have done to enlighten their organizations about the power of information governance and discusses the vital role they played through innovative and practical actions.
Continue reading in the May/June 2016 edition of Information Management Magazine.