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Often when we talk about records management, it is mainly around electronic documents. However, even in today's highly digital environment, governance of your physical and electronic records together or "unified records management" is critical to ensure you are getting a complete picture of your organization's information governance strategy. Unified records management does present several challenges that need to be addressed.
When identifying records of different types such as HR or accounts payable, it is important that whether or not the document is paper or electronic it is seen simply as a record. Avoiding an "either-or" approach is a good first step. For example, we know that not all HR documents will be paper nor will all accounts payable documents be electronic.