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A Quick Cheat Sheet for Building an Information Governance Program

Posted by Chris Caplinger On May 24, 2017

Starting an information governance program within your organization can be an intimidating project. The first thing to consider is that IG should encompass the entire enterprise to be effective. Let's highlight a few areas to get you off on the right foot.

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Fear The Data Demon: A Frightening IG Tale

Posted by Andrew Borgschulte On March 23, 2017

Though Halloween is a long ways off, data nightmares can happen any time of year. Remain calm, grab your favorite blanket, and read on through this scary story.

It's a tale as old as time: a demon that lurks around every corner, terrorizing innocent people just trying to do their job. It gobbles up productivity and spews redundant, obsolete and trivial (ROT) data everywhere it goes, without...

Topics: rot, dark data
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Shep Hyken: Use Customer Data to Create a Better Customer Experience

Posted by Chris Caplinger On November 4, 2015

Our good friend Shep Hyken blogged this week about too much data not being a good thing in customer service. Ecstatic that such as well known customer service guru is talking about information governance and we thought we'd share his thoughts with all of you.

Topics: rot, crm
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Redundant, Obsolete and Trivial Data: 3 Simple Steps to Eliminate ROT

Posted by Andrew Borgschulte On August 25, 2015

All organizations have ROT – (Redundant, Obsolete and Trivial) data: unstructured information scattered throughout the enterprise that has no value. Some examples include but are not limited to: clogged shared drives and SharePoint sites, unnecessary duplicate copies of emails, music files, video files, terminated employee documents, etc. Although intelligent search tools are improving, this...

Topics: rot
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