Gimmal Blog

 

Shep Hyken: Use Customer Data to Create a Better Customer Experience

Posted by Chris Caplinger On November 4, 2015

Our good friend Shep Hyken blogged this week about too much data not being a good thing in customer service. Ecstatic that such as well known customer service guru is talking about information governance and we thought we'd share his thoughts with all of you.

Topics: rot, crm
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