Working with a broad range of industries throughout the years on their information governance and records management initiatives, one thing that constantly baffles the mind: Organizations still place the keystone responsibility to make their initiative successful in the hands of the user.
I learned the Dewy Decimal system in fourth grade, but I'm not sure they teach that any longer! With modern software, card catalogs and manual sorting are a thing of the past in libraries, and that ease of access should flow through to the digital workplace.
Manual content management takes up too much time to be productive. As we said in our last post in this series, employees in traditional/paper-based offices spend six hours a week on average searching for paper documents and eight hours per week creating reports. With productivity at such a premium, this time investment is not sustainable.
Now that Russell Westbrook is the MVP of the 2016-2017 NBA season, one begins to wonder: what is the real MVP of the workplace?
No matter the platform, an enterprise content and records management strategy requires change management and training. The cost upfront is minuscule compared to the cost of a failed program.